Genpact Virtual Drive for Customer Service - Voice/Chat Support - 5th Oct 21/ Any Graduate can apply/ Jobs 2021

Job Description

With a startup spirit and 95,000+ curious and courageous minds, we have the expertise to go deep with the worlds biggest brands and we have fun doing it. Now, were calling all you rule-breakers and risk-takers who see the world differently, and are bold enough to reinvent it. Come, transform with us.

Mega Virtual Drive for Customer Service- Technical Sales Voice/International Chat support on 5th Oct'21

Date: 10/05/2021

Time: 11 AM to 2 PM

Job Location: Hyderabad

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In this role, You will be responsible to demonstrate innovation and intuition in identifying areas requiring operational adaptation and/or improvement. Active user of Internet and online applications.

Responsibilities

Respond to customer queries and customers concern

Provide support for data collection to enable Recovery of the account for end user.

Maintain a deep understanding of client process and policies

Reproduce customer issues and advance product bugs

Provide excellent customer service to our customers

You should be responsible to exhibit capacity for critical thinking and analysis.

Responsible to showcase proven work ethic, with the ability to work well both independently and within the context of a larger collaborative environment

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Minimum qualifications

Graduate (Any Field)

Freshers are eligible

Fluent in English

Preferred qualifications

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Previous experience in a customer service role chat/email/voice

Effective probing skills and analyzing / understanding skills

Analytical skills with customer centric approach

Excellent proficiency with written English and with neutral English accent

You should be able to work on a flexible schedule (including weekend shift)

Shifts: Flexible to work in any shifts (24*7)

Apply Here

Zoom ID: https://genpact.zoom.us/my/vishnukverma

Meeting ID: 779 304 5058

Note: Please carry the soft copy of Aadhar card and Pay slips if any.

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Join our Telegram group: click here

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About Genpact:

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. 

Genpact is committed to creating a dynamic work environment that values diversity and inclusion, respect and integrity, customer focus, and innovation. For more information, visit www.genpact.com.