Sutherland Recruitment Work From Home Associate - Retention Consultant/ Any Graduate Can Apply
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| Work From Home Associate - Retention Consultant- HYD |
Sutherland Recruitment Work From Home Associate - Retention Consultant/ Any Graduate Can Apply.
Job Description:
Sutherland is seeking enthusiastic and people-oriented professionals to join our dynamic team as Customer Support Consultants. We are a group of driven and hard-working individuals. If you are looking to build a fulfilling career and are confident you have the skills and experience to help us succeed, we want to work with you!
Consultants in this role get to:
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Strengthen relationships: Support for general billing inquiries. Access customer records and verify customer account information. Identify potential customer needs and recommend solutions. Place follow-up calls to customers to ensure their needs are met in an efficient manner.
Develop problem solving abilities: Access customer databases, knowledge resources and technical applications to determine root causes and resolutions.
Teamwork: Interact with client departments (test desk, field service, dispatch) regarding escalations. Schedule a technician visit when needed.
Improve technical skills: Attend job-related training: new hire and refresher training, new product or service updates and product cross-training.
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Qualifications:
Our most successful candidates have:
High School diploma or equivalent
Basic PC keyboarding skills; Microsoft Office experience (Outlook, Word, Excel)
Direct client contacts technical support experience
Excellent verbal and written communication skills
Strong problem-diagnosis and problem-solving skills
Multi-tasking skills, showcased using several applications
Experience working with CRM applications (preferred)
Ability to be goals oriented
Strong communication skills and ability to express ideas clearly
To work from home you must: 2.0 Ghz Dual Core or better processor,2 GB RAM (some employment opportunities require a minimum of 4 GB RAM),10 GB available hard drive space,Sound card,Windows 7, including Windows 8 and 8.1, Internet speeds of 1 Mbps upload and 15 Mbps download, Dual ear (designed to minimize audio interference from outside sources). Noise cancelling microphone
Also apply SYKES hiring for non voice process click here
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Join our Telegram group: click here
About Company:
Sutherland is a digital transformation company that can help your business achieve non-linear growth by delivering exceptionally engineered experiences for your (very human) customers and employees. We do this by combining human-centered design with the scale and accuracy of real-time analytics, AI, cognitive technology and automation.
Our heritage has made us who we are: a future-ready organization. For 35 years, we’ve been caring for our customers’ customers. As an early pioneer in robotic automation, we’ve grown our core offering through steady organic investment and by acquiring key capabilities. Today, we make those experiences relevant, instantaneous, predictive and frictionless.
Decades of developing best-in-class processes for some of the world’s most experience-native companies has enabled us make digital human in ways that transform customer and employee relationships at scale.
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